Repair and Loaner Program
service and repairs
The G3 Infinity Knee (G3IK), an essential prosthetic device for enhancing your patients’ mobility and independence, is meticulously crafted with exceptional precision. As a leader in the prosthetics field, we are dedicated to ensuring its continued functionality through our comprehensive after-sales service.
Our service collaborates with you to maintain the optimal performance of your patients’ G3IKs, even during normal wear and tear. We strive to extend their lifespan by providing timely and reliable repairs, regardless of your or your patients’ locations.
Our technicians are certified to the highest industry standards, ensuring consistent access to exceptional service. Whether you require scheduled maintenance or assistance with unexpected repairs, we are committed to meeting your needs.
Should you have any inquiries, please do not hesitate to contact us through our contact form or by calling (833)-G3IKNEE.
loaner program
At Linking Human Power LLC, our unwavering commitment to our mission of assisting individuals in maintaining or restoring their freedom of movement remains steadfast, even when your patients require loaner equipment.
The cornerstones of our loaner program are effective communications, well-defined guidelines, and simplicity.
EFFECTIVE JANUARY 1, 2025: loaners that are not returned within the established term limits will be subject to a replacement fee.
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Should you have any inquiries, please do not hesitate to contact us through our contact form or by calling (833)-G3IKNEE.
end of service lifetime
As a global medical device provider, Linking Human Power LLC (LiHP) and the G3IK manufacturer, Lefside Industries Incorporated (LSI), are legally bound to adhere to The European Union Medical Device Regulation of 2017 (EU MDR 2017/745).
To ensure the compliance of its products with EU MDR 2017/745, effective January 1, 2024, LiHP/LSI will adhere to service lifetime standards determined by the design and development of its products. Additionally, LiHP is mandated to maintain stringent Post Market Surveillance for any of its products placed into the market.
A product’s service lifetime is the duration for which the manufacturer determines the product to be serviceable and for which it can function safely and effectively. Service and maintenance cannot be provided beyond the product’s designated service lifetime.
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The EU MDR 2017/745 is in place to ensure the long-term safety and benefits of individuals utilizing prosthetic or custom orthotic products. Consequently, LiHP/LSI are precluded from providing maintenance or repair services once a product has reached its specified End of Service (EOS) lifetime.
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EFFECTIVE 1 JANUARY, 2023: all G3IKs have a Service Lifetime of 5 years.
Kindly refer to the updated EOS Appendix in the product manual or the General Statement from the Manufacture for further details.
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Please note that the Service Lifetimes referenced herein are applicable to the United States and Canada. Local regulations may influence Service Lifetimes in other jurisdictions.